Refund policy
退換貨政策 | Return & Refund Policy
(國外寄送 | Domestic Shipping)
重要聲明：由於本農場產品為植物，且屬於國際寄送，寄送過程中可能因物流或運輸狀況導致損壞。 我們將依據貨品實際寄送狀況決定是否接受退換貨申請。
Important Notice: Our farm products are plants and shipped internationally. Damage may occur during shipping. Return or refund requests will be assessed based on the actual condition upon delivery.
退換貨條件 | Return & Refund Conditions
- 如收到商品時有嚴重損壞，請於 48 小時內 提供損壞照片及訂單號碼給我們的客服。
If the product is severely damaged upon arrival, please provide photos and order number to our customer service within 48 hours. - 僅在植物於運輸過程中出現損壞時接受退換貨，並不包括因個人養護不當導致的損壞。
Returns are only accepted for damage caused during shipping, not for damage due to improper care by the customer. - 所有退換貨申請將根據我們的內部檢查標準進行評估。
All return and refund requests will be evaluated based on our internal inspection standards.
退換貨流程 | Return & Refund Process
-
聯絡客服：透過官方電子郵件提交申請並附上必要資料。
Contact Support: Submit your request via our official email with the required information. -
審核申請：我們將在收到申請後 5 個工作日內 進行審核並提供回覆。
Review Request: We will review your request and respond within 5 business days. -
退換貨處理：若申請獲批，我們將提供後續退換貨指示。
Processing Return/Refund: If approved, we will provide further return or refund instructions.
免責聲明 | Disclaimer
因不同國家對植物進口有特定檢疫規範，本農場不承擔因海關檢查造成的延誤或退貨責任。
Due to specific quarantine regulations in different countries, we are not responsible for delays or returns caused by customs inspections.
聯絡我們 | Contact Us
若您有任何問題，請透過以下方式與我們聯繫：
If you have any questions, please contact us via:
Email: hwuluduen@yahoo.com.tw
退換貨政策 | Return & Refund Policy
(國內寄送 | Domestic Shipping)
重要聲明：由於本農場產品為植物，國內寄送雖降低損壞風險，但在運輸過程中仍可能發生損壞。\n 我們將依據貨品實際寄送狀況決定是否接受退換貨申請。
Important Notice: Our farm products are plants. Although domestic shipping reduces the risk of damage, issues may still occur during transit.\n Return or refund requests will be assessed based on the actual condition upon delivery.
退換貨條件 | Return & Refund Conditions
- 如收到商品時有損壞，請於 24 小時內 提供損壞照片及訂單號碼給我們的客服。
If the product is damaged upon arrival, please provide photos and order number to our customer service within 24 hours. - 僅接受因運輸過程中出現損壞的退換貨申請，並不包括因個人養護不當導致的損壞。
Returns are only accepted for damage caused during shipping, not for damage due to improper care by the customer. - 所有退換貨申請將根據我們的內部檢查標準進行評估。
All return and refund requests will be evaluated based on our internal inspection standards.
退換貨流程 | Return & Refund Process
-
聯絡客服：透過官方電子郵件或電話提交申請並附上必要資料。
Contact Support: Submit your request via our official email or phone with the required information. -
審核申請：我們將在收到申請後 3 個工作日內 進行審核並提供回覆。
Review Request: We will review your request and respond within 3 business days. -
退換貨處理：若申請獲批，我們將提供後續退換貨指示，並安排快速國內物流。
Processing Return/Refund: If approved, we will provide further return or refund instructions and arrange expedited domestic logistics.
免責聲明 | Disclaimer
因不可抗力因素（如天災或交通延誤）造成的配送問題，本農場不承擔相關責任。
We are not responsible for delivery issues caused by force majeure (e.g., natural disasters or transportation delays).
聯絡我們 | Contact Us
若您有任何問題，請透過以下方式與我們聯繫：
If you have any questions, please contact us via:
Email: hwuluduen@yahoo.com.tw